FAQ
What currency are the prices I see on the site?
All prices are in GBP.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. If order is completed before 2PM on working day, we will ship the product same day.
If you have any questions, email us at hello@picknwrap.com.
I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee only if you receive the product defective or damaged.
We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product, we will refund the full amount of your original purchase. Please Include all a name and order numbers on the returned parcels.
Can I cancel my order?
You are able to cancel your order
with no penalty! You must cancel your order before it ships.
I have entered an incorrect address what do I do now?
If you have miss spelled or
auto-filled in an incorrect address, wait for your order confirmation email. Once you double-check if the address given is wrong kindly notify us via email at hello@picknwrap.com. If the given address is wrong, we can change the address to the correct one within 24 hours.
No refund will be given after 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary as we do ship
worldwide from different fulfilment centres based on your location. The average shipping time is 2-5 days within the UK and usually 9-18 days to the
rest of the world.
I have a question that wasn't answered, can you please help?
Absolutely! We are here for you!
Please send us an email at hello@picknwrap.com
and we will be happy to assist you in any way we can.
We do receive a large number of
emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thank you.